FAQ

📦 1. How long does shipping take?

Shipping usually takes 7–15 business days, depending on your location and the supplier.
You will receive a tracking number once your order is shipped.

💳 2. What payment methods do you accept?

We accept secure payments via:

• Credit/Debit Cards

• PayPal

• Stripe

All payments are protected and encrypted.

🔄 3. Can I cancel or change my order?

You can cancel or change your order within 12 hours after placing it.
After that, the order may already be in processing.

📍 4. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking link.
You can also track your order on our website.

♻️ 5. What is your return policy?

We offer a 30-day return policy.
If you’re not satisfied, contact us and we’ll help you with a return or replacement.

🐾 6. Are your products safe for pets?

Yes! Our products are carefully selected and tested to ensure they are safe and pet-friendly.

📧 7. How can I contact customer support?

You can contact us anytime at:
📩 support@pickora.pro
We usually reply within 24 hours.

🌍 8. Do you ship internationally?

Yes, we ship to most countries worldwide.

🛒 9. Why did I receive multiple packages?

Some products may be shipped separately from different suppliers, so you may receive more than one package.